ICM Online Scholarship

In the business sector, do you really have a passion for resolving customer problems? If so, the Institute of Customer Management(ICM) in London is offering scholarship opportunities for interested candidates.

About Institute of Customer Management

The Institute has been dedicated to promoting industry standards in customer service management. ICM concentrates on both the customer and employer sides of service quality. The Institute’s goal is to create a platform that connects standard operating procedures with research best practices.

The Institution conducts surveys and generates corporate insights on current customer management concerns. We invite individuals from the industry to help us identify these issues, which are then explored by some of the best minds in the field.

The Institute is also involved in a number of events that highlight the best customer management methods. These gatherings are not only excellent opportunities to learn from one another, but also to interact with experts from many fields.

Institute of Customer Management is the world’s first Master’s level qualification focused only on Customer Experience Management!. The MSc in Customer Experience Management is a unique program, designed for individuals who wish to excel in designing, developing, and implementing great experiences for their customers, employees, partners, and stakeholders


An Overview of The Programme

The BSC, MBA, MSc in Customer Experience consists of six modules. The ICM modules are designed to give you the greatest knowledge in developing a rich understanding of customer experience. The modules are taught using the latest teaching and learning methodologies, similar to ones used at the world’s leading business schools.

We use Case Studies, Multimedia based Computer Simulations, and Field Studies as three of our key learning methodologies. In addition to these, we also bring in guest speakers to supplement our discussions.

Furthermore, we engage in field study tours to organizations to learn firsthand how they have been designing and implementing exciting experiences. Students will need to pay a small registration fee for each course ($50-$100), but will not need to pay the tuition fee for the degree program.


  1. Get admissions to the programme

You will need to fulfill all of the criteria for the program you are applying for at the Institute of Customer Management.

  1. Financial need

You are in a position where the cost of the program is a significant financial burden. You can demonstrate the financial need for the Scholarship


The scholarship covers full costs of tuition fees for the online degree programs.


You need to complete the admissions requirements for the degree program you are applying to. Visit our website for more details.



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